Moving Now, Posting Later

08-20-2008 | Categories:



On The Road Again

Barring (more) unforeseen events, da boyz and I should be moving to a new domicile in early September.

That means the next 2-3 weeks will be filled with the joys of packing, moving, discontinuing utilities at one site and starting them at another, sending change of address cards, …

Which means, in turn, that posting may be rare for a while.

But I will be thinking of you.

Credit Due Department
Photo: Moving The Cottage RaeA at Flickr




Related Posts:

Popularizing Patient Compliance Technology

08-19-2008 | Categories:


Zuri - Medication Reminder and Compliance Recorder


An article in today’s (August 19, 2008) Wall Street Journal, Tools Help Patients Interface With Doctors By Victoria E. Knight, opens with this excerpt, a success story about the Zuri, an electronic medication reminder and compliance recorder still in beta:

When Tajel Shah sought laser surgery to correct her shortsightedness, the surgeon said she would need to use eye-wetting drops every hour and take a medication for three weeks to ready her eyes for the procedure — a tough regimen for the working mother of two to follow.

“I thought there’s no way I am going to be able to do this unless I have some sort of physical reminder,” said the 38-year-old from San Francisco.

Then a friend told her about the Zuri, an iPod-sized device that sends patients reminders to take their medications and records their compliance, which users and, if they choose, their doctors can track through a companion Web page.

The Zuri’s maker, Zume Life Inc., a San Jose, Calif., start-up, was looking for beta testers. Ms. Shah signed up.

Technicians put Ms. Shah’s medication schedule on a Web page and downloaded the information into the device. When the device beeped, Ms. Shah could see which medication she needed to take on its screen, and, by pressing a button, confirm whether or not she had taken it. Aided by the device, she said she was able to adhere to the surgeon’s plan, and she had the surgery in January.

… Rajiv Mehta, Zume Life’s chief executive, said the company expects to launch a version of the product next spring. The device will cost about $200, and users will pay a $40 or $50 monthly subscription fee for the Web-based services.

The article goes on to extol the virtues and promise of

“self-care”1 tools that companies including Intel Corp. and Microsoft Corp. are developing to help people monitor their own health and receive feedback from caregivers.

In oversimplified terms, both Intel’s Health Guide and Microsoft’s HealthVault store, organize, analyze, and distribute a variety of healthcare data gathered from a wide array of sources.


The Evolution Of The User Interface In Healthcare Technology

On reading the WSJ article, my first response was - well, OK, my first response was “Where do you sign up to have the WSJ open an article with five paragraphs of a success story featuring your business’s product?”

My very next thought, however, was that the user interface of these gizmos is likely to evolve as have other technological marvels, such as the automobile and the computer. The extent to which new tools are put into use by the population, however obvious their value, is limited by the difficulty, expense, and unfamiliarity of that tool.

In other words, what are the chances my Aunt Hazel from Broken Arrow, Oklahoma will find the Zumi a must-have healthcare device as long as it is a $200 pseudo-iPod with a $40 per month fee that technicians have to set up?

Of course, Aunt Hazel wasn’t interested in driving a car until automatic transmissions became widely available and her best friend began driving her own Ford.

I suspect the the responses by patients to the instruments like the Zuri fall into one of three broad classes:

  1. Patients like Ms Shah who have the right problem, the right circumstance, and the right perspective to embrace and use the tool as is, right off the shelf.2
  2. Patients who mistrust and are adamantly resistant to (choose one or more) electronics, doctors, healthcare recommendations, sharing personal information, …
  3. Patients, like Aunt Hazel, who won’t use a medical tool like the Zuri until it is easier, cheaper, more well known, …

Group #1 is on board already. Group #2 is unlikely to buy into the process regardless of logic, persuasion, or receiving lottery tickets as incentives. But Aunt Hazel’s group? That’s where the action is. Make those electronic whizbangs less intimidating, less difficult, and less expensive.

Then, ask Aunt Hazel to try it out.



Footnotes


  1. The quotation marks enclosing self-care are the work of the WSJ folks, and, no, I don’t know the rationale for this punctuation practice. [back]
  2. It isn’t clear that if Ms Shah was charged for the Zuri’s use or if it is offered free while still in beta. An out of pocket cost of $240 to enhance compliance of a 3 week course of treatment might have rendered the Zuri less attractive to Ms Shah [back]



Related Posts:

A Farewell To Michael Reese Hospital

08-15-2008 | Categories:


Statue of hospital benefactor, Michael Reese,
located in front of Main Reese Building


The Rise and Fall Of Michael Reese Hospital

Although this post does not center on patient compliance, I thought that, given the high proportion of medical professionals among AlignMap’s readers, there may be some interested in the thoughts and memories occasioned by the impending demise of Michael Reese Hospital

A stellar healthcare institution, a prime example of the Jewish mission to care for the sick, and a linchpin of Chicago’s South Side throughout most of the 20th Century, Reese was also the home of my psychiatric residency in the 1970s. The Psychosomatic and Psychiatric Institute at Michael Reese Hospital, its outpatient facility, Wexler Pavilion, and the long time Chair of Psychiatry at Reese, Roy Grinker, MD, in fact, comprise one focus of the essay.

I was fortunate to discover and receive permission to use an outstanding set of photos of the Michael Reese Hospital campus,1 taken by Lee Bey, who authors Lee Bey: The Urban Observer, a blog which focuses on community and architectural elements of Chicago. I urge viewers to at least check these shots of the Hospital buildings, soon to be replaced by the Olympic Village that is part of Chicago’s bid for the 2016 Games.

These impressive photos, a brief account of Reese’s history, its contributions to medical science, and the role it played in its Chicago community, and my perspective on that once great, irreducibly humanitarian, vitally flawed medical center can be found at



Footnotes


  1. Those photos by Lee Bey include the photograph of the statue of Michael Reese seen at the beginning of this post. [back]



Related Posts:

The Latest On Government and Health Compliance

08-13-2008 | Categories:

This excerpt from the New York Times article, Los Angeles Stages a Fast Food Intervention,1 not only describes the latest example of a government taking action to nudge its citizens toward better nutrition but also succinctly summarizes analogous efforts in the recent past:2

A NEW weapon in the battle against obesity was rolled out last month when the Los Angeles City Council decided to stop new fast food restaurants from opening in some of the city’s poorest neighborhoods. No fast food businesses may open for a year in South Los Angeles, where obesity and a dearth of food markets are concerns. Even in a country where a third of the schoolchildren are overweight or obese, the yearlong moratorium raises questions about when eating one style of food stops being a personal choice and becomes a public health concern. The Sisyphean struggle against poor diets has included booting soda from schools, banning trans fat and, more recently, sending New Yorkers into dietary sticker shock with a law that requires calorie counts be posted on menus, right next to the prices. But this appears to be the first time a government has prohibited a specific style of restaurant for health, rather than aesthetic, reasons.

I especially admire the wording of the fundamental issue,

[The new regulation] raises questions about when eating one style of food stops being a personal choice and becomes a public health concern.



I don’t have an answer, but I am convinced that the preceding question, adjusted for other healthcare issues, deserves far more attention on a national scale.

Until a consensus is reached, the determining factor in such decisions defaults, it seems, all too often to the individual or group who has become invested in a cause to the point of promoting - or coercing - that program. For example, consider Arkansas Governor Mike Huckabee’s interest in passing regulations to halt obesity that was triggered by his personal 100 pound weight loss.3 His efforts may be well intentioned and the resulting laws and resolutions may even be good policy, but depending on the enthusiasms, prejudices, and political motivations of powerful leaders hardly makes for an organized approach to the underlying problems.

And, until a means of distinguishing between personal choice and public health concern is reached, dietary regulations, restrictions on tobacco and alcohol use, mandated mental health treatment, directly observed TB therapy, … will continue to be passed and enforced erratically. And, it will continue to be difficult to provide a scientific explanation why, for example, banning trans-fats is viewed as an acceptable exercise of government while no one appears to be pushing obligatory exercise.

Finally, how about this scenario: The newly elected Governor of Illinois, desperate to keep his campaign promises to hold down state healthcare costs stumbles across the AlignMap web page outlining the costs of medication noncompliance. The Governor checks with the Director of Public Health who explains that the state has long passed laws and regulations regarding, for example, treatment of communicable diseases, including mandated, observed treatment for some disorders. The Governor extends this principle in a bill that mandates total treatment compliance for all patients covered by state run or managed programs under penalty of permanent disbarment from the program. By tying the compliance regulation to anticipated improved health for those covered, the Governor cowes the legislature into passing the bill.

Scary, eh?

On the other hand, as long as we continue the hodge-podge sysemn (or lack of system) now in place, we certainly don’t have to worry about those nasty hobgoblins of consistency (whether foolish or not)





Credit Due Department: The hobgolblin pictured above, I find belatedly, is employed, when not illustrating Emersonian expressions, as mascot for The Wychwood Brewery, producers of Hobgoblin Ale.



Footnotes


  1. Los Angeles Stages a Fast Food Intervention by Kim Severson, New York Times August 13, 2008 [back]
  2. OK, I’m disappointed that the list didn’t include Chicago’s recently overturned foie gras ban, but otherwise it’s a representative listing [back]
  3. See Schools, Healthcare, & Dietary Regulations [back]



Related Posts:

The Rules For Doctors and Patients

08-12-2008 | Categories:


Not These Rules


These Rules

Dr Rob at Musings of a Distractible Mind offers rules (recommendations, really) to improve the effectiveness of doctors and patients working together. I’ve excerpted one rule from each group to give a flavor of the others.

The only comment I’ll add is that I am more cynical than Dr Rob and have less faith in the power of logic and common sense to change ingrained behavior. Some patients, for example, I believe are psychologically unable to trust anyone, including their doctors. Regardless of the benefit they might derive from doing so, some folks are not able to follow the axioms to trust their doctors and be honest with them. And doctors are hardly immune from the same psychological forces. Nonetheless, I find Dr Rob’s Rules commendable in general and, if followed, capable of impressively reducing noncompliance.

Getting along: Part 1 - Doctor Rules
Excerpt:

Rule 4. They [Patients] don’t want to look stupid. I remember when I broke my shoulder - a compression fracture of the neck of the humerus bone - and went to the orthopedist office. I always felt self-conscious about how much pain I was reporting. A colleague had fractured his humerus the year before and had reported he was back to doing surgery within a few weeks. Here I was, a few months out and couldn’t even lay down in bed. I felt like a wimp. Was this other guy just tougher than me? My orthopedist made me feel much better when he explained that my colleague had a mid-shaft fracture, while mine was right in the shoulder joint - a much slower place to heal. This event made me realize how many patients felt when they came into my office. People are often worried that they are over-reacting. They wonder what I must think for a person to come to the office with that symptom. This is especially true of parents bringing their children in. Nobody wants to be “that mother that over-reacts to everything.” In response to this, I try to specifically say, “I am glad you came to the office for this because…” or “Yeah, I can see how that worried you because it could be….”

Getting along: Part 2 - Patient Rules

Excerpt

Rule 2: Be Honest [With Your Doctor]. Nobody likes to look silly. I think the main reason most people are untruthful is that they are embarrassed about the truth. But sometimes symptoms are strange, like the man having a heart attack who described it as “a cold feeling when I take a deep breath.” Sometimes symptoms are embarrassing, like a testicular lump. Sometimes you just don’t want to feel like a wimp, so you downplay your pain. While I can sympathize with this feeling, I don’t see any good reason to be anything but truthful with your doctor. Yes, your symptom might sound strange. Yes, you may have flubbed up and not followed instructions properly. Yes, you may be afraid of what some of your symptoms may mean. But the goal is to fix (or prevent) problems, and trying to do that with bad information is an exercise in futility. We physicians hear it all. There are very few things a person can say to me in the exam room that will surprise me. My job is to help people, not judge them as “weird”, “crazy”, “wimpy”, or “panicky.” Don’t worry about making a good impression on your doctor. Just give the facts. That will give the best chance to get the desired outcome.



Related Posts:

Improving The Patient Compliance Review

08-11-2008 | Categories:


The Obligatory Statistical Introduction Waiver

Has anyone read a patient compliance review article that didn’t open with 5-10 seemingly randomly selected statistics indicating the pervasiveness, extent, and negative consequences of noncompliance, including but assuredly not limited to percentage of noncompliance in various patient populations, frequency of noncompliance when it’s a mater of life or death, costs of clinical care, losses in productivity, number of unnecessary outpatient visits and hospital and nursing home admissions, … ?

Has anyone read a patient compliance review article that opened with “Noncompliance with treatment is a trivial issue” or even “Noncompliance with treatment is not nearly as big a problem as we thought?”

I didn’t think so.

So, …

To eliminate wasted time and effort of those performing patient compliance research, wasted paper, ink, and server space of printed periodicals and internet sites that host patient compliance articles, and wasted time and effort of those reading those articles, I propose that henceforth authors of such pieces who believe it essential that they introduce the topic of treatment adherence by providing statistical indicators of the extent and impact of noncompliance be mandated to instead enter the following boilerplate with a link to a standardized index of such statistics.1

Patient noncompliance is a heck of a lot more common than you think it is. And noncompliance keeps patients sicker longer than is necessary and causes other patients to die. No kidding. And you will not believe how much money noncompliance costs for the extra healthcare services and lost productivity. Incredibly, healthcare professionals have known about this problem forever and have attacked the beast with books, reams of journal articles, nifty looking electronics, and every platitude about doctor-patient relationships you can come up with - without discernible effect on noncompliance. The statistical details are available at this link.

You’re welcome.


Footnotes


  1. I freely confess that I have contributed heavily to these duplicated efforts. I’m very sorry. [back]



Related Posts:

Unfilled Prescriptions - Early Onset Medication Noncompliance

08-07-2008 | Categories:

Source: One in 3 prescriptions are never redeemed: Primary nonadherence in an outpatient clinic, Andreas Storm, Stig Ejdrup Andersen, Eva Benfeldt, Jørgen Serup Journal of the American Academy of Dermatology. 59:1, 27-33











The Study

Using the Danish National Electronic Pharmacy Register, which contains all prescriptions issued within the past two years, Storm and associates studied 322 people, who were prescribed a total of 390 medications.

At four weeks after the medications were prescribed, 30.7 percent of the subjects had not filled the prescriptions while most people who did obtain the medication did so within the first week after receiving the prescription.

Older patients and those who were treated by specialists were among those more likely to have filled their prescriptions while those with chronic disorders were less likely (when compared to patients treated for acute diseases).


Commentary

There are no surprises; these findings are in line with those of earlier, similar studies.

These confirmatory results do, however, have practical implications for treatment. For example, given how common it is for large numbers of patients to never begin a prescribed medication, clinicians must always give nonadherence a high priority on the differential diagnosis of any treatment failure.

That importance of that reactive step is clear. In addition, I would also suggest a less obvious, proactive step.

One of the few things worse than one-third of all patients not filling their prescriptions is the clinician not knowing that one-third of his or her patients did not get their prescriptions filled. I believe a solid case can be made for working with patients in such a way a to encourage them to disclose that, in this case, they did not obtain the medications prescribed rather than hide it from their healthcare professional. My take on this matter is part of the post in which I originally suggested this tactic:





Related Posts:

Check The Fine Print For Noncompliance - Part 2

08-06-2008 | Categories:


Are Prescription Labels Readable? Clues From The Marketplace

The preceding post, Check The Fine Print For Noncompliance - Part 1, included a couple of studies indicating that, indeed, there are problems deciphering the medication information and instructions printed on prescription pill bottles in a font size technically known - on this blog - as “too damn small.” That these texts are too often smudged, faded, irregular, and disorganized, as well as plastered onto a curvilinear surface, is just a bonus.

In addition, the marketplace also suggests that the difficulty of reading prescription labels is a recognized and widespread problem.

Otherwise, why would products like the Label Enlarger exist?


Label Enlarger



This Label Enlarger and gadgets like it can be purchased from a number of sources for less than $10.



A more sophisticated device, the pill bottle capable of providing audible label information, was originally developed for blind patients but is now marketed to a wider market, including those with age-impaired vision.

The Talking Pill Bottle

Like the Label Enlarger, the Talking Pill Bottle is available in several versions and from several sources.


Specialized labels, warning symbols, and large print labels are available to patients to transform prescription bottle label information into a format that is clearer and less given to misinterpretation.

Pill Bottle Labels



This, of course, begs the question of why patients have to provide this service for themselves.


What Have We Learned?

The proposition that follows is my own idiosyncratic take on the matter, but it is so basic that I am confident I can defend it easily enough.

  1. If special aids are required to read medical instructions on pill bottles, those instructions are too hard to read.
  2. Instructions that are too hard to read will not be read as often or as accurately as instructions that are easy to read.
  3. Instructions that are not read accurately or not read at all will cause unintentional noncompliance.
  4. Noncompliance leads to unnecessary fiscal costs and increased morbidity and mortality.


Other Lessons From The Marketplace

The problem with font size is not limited to prescription medicines.




And the problem doesn’t seem to be going away on its own.

Wanna see something scary? The label formats displayed below are currently offered for sale to pharmacies (I have changed only the pharmacy name; otherwise, these are unchanged from their presentation on the printing companies web site).


Prescription label form sold to pharmacies (click on graphic to view larger image)


Imagine these overfilled, pre-faded labels affixed to the curved surface of a pill bottle. Imagine my Aunt Hazel and Uncle Foster, both in their 90s, trying to read that text.

The Solution and Why It’s Important

Before Ross Perot was a third-rate third-party presidential candidate, he was a creative, successful businessman who would, on occasion, observe, “If you see a snake, just kill it - don’t appoint a committee on snakes.”

Well, in this case, the snake is pretty obvious: The US population is aging with the huge boomers cohort approaching the age when visual changes make reading small print more difficult. Many prescription labels contain medication information and instructions written in especially small type. The inability to read a prescription label or, even worse, the inaccurate interpretation of medical instructions because of impaired vision and tiny print leads to unintentional noncompliance and that, my friend, is a snake.

Having identified this specific snake, killing it turns out to be a straightforward matter - at least, hypothetically. How about this? The government simply passes a regulation forbidding the use of a font size below, say, 12 points, on prescription labels.

Some may protest that providing sufficient information in larger print on a small label is a physical impossibility. Solving that design problem seems, however, less complex than, for example, decreasing automobile pollutants and increasing fuel mileage to meet those progressively more demanding governmental mandates.

Further, some pharmacies have already been at work on this problem. I came upon this example of from HealthPartners.com.




Even the “After” label isn’t perfect but it’s certainly a significant improvement.

Another heartening example I serendipitously discovered comes from Pharmacy In Focus, the Ulster Chemists’ Association’s official trade publication:

Collette Lynch, from Altnagelvin Hospital, examined the existing protocol and provisions for visually impaired patients when it came to understanding and correctly administering their medication, and how this could be improved. Following a thoughtful and detailed approach to prior consultation with organisations such as the RNIB, lead clinical and specialist pharmacists, a consultant ophthalmologist and patients, … “The main objectives were to improve the labelling for eye drops and to produce a new eye drop dosing information card, and to produce larger font patient information leaflets.” Collette devised larger labels, attached as flags to the side of eye drop bottles, medication cards and an SOP to achieve these improvements and also worked on increasing the awareness of healthcare professionals and visually impaired patients of the resource provided by the ABPI, X-PIL. … On the X-PIL website PILs are available in large text and in a format that can be used by a screen reader. … Feedback from all involved was very positive, particularly since patients had raised previous concerns about their medicines. Nurses from Altnagelvin are already keen that the Pharmacy department at Altnagelvin should produce similar information cards for other eye drop formulations.

While Mr Perot might point out that there seems to have been more snake committee-forming in this process than was essential, especially since the nurses were already aware that “patients had raised previous concerns about their medicines,” a better label system was introduced.

I suspect clever designers could come up with a variety of inexpensive, easy to implement solutions, but even an unsophisticated approach, such as a page attached at one corner to the pill bottle that folded out to reveal the information in readable text, would be better than ignoring the fact that a large and growing number of people can’t reliably read the the essential information about their medication from the labels.

Larger fonts on medication labels is not a panacea for all noncompliance, nor is it a sexy issue likely to attract a high ranking celebrity as spokesperson for the cause.

Instead, it’s a simple problem with simple solutions. Mainly, it requires dropping the pretense that the use of small, unreadable print is a necessary annoyance and changing a few printers to eliminate a lot of grief, decrease the course of treatment for many, and save more than a few lives.





Related Posts:

Check The Fine Print For Noncompliance - Part 1

08-04-2008 | Categories:



Inadequate Font Size As A Cause Of Noncompliance

While young at heart, I am presbyopic of vision. Consequently, I have become aware of the difficulty reading certain types of texts that one routinely encounters on a frequent basis. The day to day category that has proved most troublesome is, by a wide margin, prescription medication labels.

It will surprise no one familiar with my interest in patient compliance that I have been speculating on the likelihood that misunderstanding and frustration engendered by problems reading the instructions jammed onto these labels lead to unintentional noncompliance with medication.

The potential for problems of this sort seems so high, in fact, that I have been surprised how infrequently this issue is listed as a possible cause. Illiteracy and instructions being written in a language other than the patient’s, for example, are much more common in the literature.

This week, I happened onto an exception to this pattern: Barriers to Medication Adherence in Poorly Controlled Diabetes Mellitus by Peggy Soule Odegard, PharmD and Shelly L. Gray, PharmD,1 identifies challenges to adherence behaviors in 77 patients taking diabetic medication. The pertinent results show that “taking more than two doses of DM medication daily and difficulty reading the DM medication prescription label were significantly associated with higher hemoglobin A1c.”2


The Variability and Quality of Medication Container Labels

Shrank and colleagues published The Variability and Quality of Medication Container Labels3, an assessment of “the format, content, and variability of prescription drug container labels dispensed in the community.”

Excerpted from the abstract:

Methods: Identically written prescriptions for 4 commonly used medications (atorvastatin calcium [Lipitor], alendronate sodium [Fosamax], trimethoprim-sulfamethoxazole [Bactrim], and ibuprofen) were filled in 6 pharmacies (the 2 largest chains, 2 grocery stores, and 2 independent pharmacies) in 4 cities (Boston, Chicago, Los Angeles, and Austin [Texas]). Characteristics of the format and content of the main container label and auxiliary stickers were evaluated. Labels were coded independently by 2 abstractors, and differences were reconciled by consensus.
Results: We evaluated 85 labels after excluding 11 ibuprofen prescriptions that were filled with over-the-counter containers that lacked labels printed at the pharmacy. The pharmacy name or logo was the most prominent item on 71 (84%) of the labels, with a mean font size of 13.6 point. Font sizes were smaller for medication instructions (9.3 point), medication name (8.9 point), and warning and instruction stickers (6.5 point). Color, boldfacing, and highlighting were most often used to identify the pharmacy and items most useful to pharmacists. While the content of the main label was generally consistent, there was substantial variability in the content of instruction and warning stickers from different pharmacies, and independent pharmacies were less likely to use such stickers (P less than .001). None of the ibuprofen containers were delivered with Food and Drug Administration–approved medication guides, as required by law.

To illustrate the results of materials printed font sizes, I have provided, in the graphic that follows, lines in Arial typeface in those same font sizes, rounded to the nearest whole number (which is given in parentheses).



Dr. Shrank’s findings are damning, and there is more, but that’s the next post.


Next
Small Print and Noncompliance - Part 2: More Evidence, Solutions, and Why This Issue Is Important (and not just to me)



Footnotes


  1. Peggy Soule Odegard, PharmD and Shelly L. Gray, PharmD, Barriers to Medication Adherence in Poorly Controlled Diabetes Mellitus The Diabetes Educator, Vol. 34, No. 4, 692-697. 2008 [back]
  2. Increased A1c is used here as a proxy for poor adherence [back]
  3. William H. Shrank, MSHS, MD; Jessica Agnew-Blais, et al. The Variability and Quality of Medication Container Labels. Arch Intern Med. 2007;167(16):1760-1765. [back]



Related Posts:

Cash For Compliance - Benefit or Bribe?

08-01-2008 | Categories:


The Medication Blister Pack Lottery Ticket1


Aetna-sponsored Clinical Trial Of Lottery As Incentive For Coumadin Therapy Adherence

This story has been kicking around for over a month, evoking a variety of responses from the lay press, healthcare-oriented blogs, bioethicists, and the occasional patient compliance junkie.

Apparently, I can’t resist getting in on the action.


The Clinical Trial

The Aetna Foundation is funding a University of Pennsylvania clinical trial to determine if chances to win a daily low-stakes lottery effectively promotes adherence among coumadin patients.

According to the Hartford Courant,2

Patients have a one-in-five chance to win $10 a day as long as they’re taking the pill, and a one-in-100 chance of winning $100. People could win about $3 a day on average, or a total average of $540 over the life of the study.
A Med-eMonitor is used to calculate compliance. When patients open the box, a question on a screen asks whether they’re taking the medicine and they must press a button to indicate yes. That puts those who are eligible for the lottery into that day’s drawing. If they don’t press the button, they miss their shot at money for that day. Winners are notified each morning with a message sent back over the phone line.

Patients who do not report taking their medications are also notified if they would have won the cash but were ineligible because they did not follow their medication regimen.


The Responses

Many reports provided a straightforward account of the trial, but others have played up the cash incentive and the lottery/gambling angles. An example of the those focused on the money, by my subjective evaluation, is Bribe Me, Doc.3 The title notwithstanding, the reporting is reasonably balanced (several articles and, especially, posts attacked the use of cash incentives more aggressively on moral grounds), but the questioning of the compliance enhancement strategy being studied is reflected in these excerpts:4

The University of Pennsylvania study, funded by the Aetna Foundation, is part of a worldwide trend to use financial rewards to entice people to take care of themselves. From a Canadian quit-smoking initiative that tantalizes people with $3,000 gift cards to a British anti-drug effort that rewards rehabilitation with cash, it seems the prospect of good health - and in some cases, survival - is no match for money as an incentive.
Bioethicist Richard Ashcroft says the use of financial incentives potentially undermines personal responsibility. “Why are we rewarding people for doing something they should be doing anyway?” asks Ashcroft, who alongside leading British researchers is conducting a multi-year study on the economic, philosophical and psychological significance of health incentive programs. But if these initiatives lead to a positive outcome, Ashcroft says, they could be tolerated as a means to an end. “You know people will respond to an incentive like money more easily than they will respond to an argument based on reason,” he says. “It’s an uncomfortable truth … in the health field that people aren’t always rational in their decision-making.”

Commentary

A full discussion of compliance-enhancing incentives is beyond the scope of this post and has been addressed in this blog previously. Instead, I’ll offer some comments on pertinent issues that were not been covered in the 20 or so articles about this study I’ve read.

Several healthcare professionals raised similar points to that made by Richard Ashcroft, i.e., the use of cash incentives diminishes the personal responsibility of the patient.

My first and almost automatic response is that adherence to healthcare is not exclusively an individual’s personal issue. Noncompliance increases healthcare costs for all of us, one way or another, and unnecessarily uses the resources to the loss of all those individuals (that would be you and me) who may require healthcare services. Productivity is decreased when health problems of workers are not properly treated. Noncompliance may lead to lack of treatment or inadequate treatment of communicable diseases that consequently puts others at risk for the same disorder in the short term and for even more virulent or more difficult to treat forms of the disorder if inadequate treatment leads to the formation of resistant strains of the disease. If the consensus is that forced treatment or quarantine is necessary in some cases to protect the public, then it is difficult to condemn a less rigorous tactic if that is sufficient for public protection.5

On consideration, I’m not fully convinced of the premise that cash incentives necessarily destroy personal responsibility. To make that argument, it seems to me, one would also have to protest against penalties for noncompliance on the same grounds. E.g., fines for traffic violations are unethical because they diminish personal responsibility. Individuals should stop at red lights and adhere to speed limits because of internal motivators rather than external coercion. Of course, my reaction may be skewed by too many years on the parent-child battle line, efforts that long ago caused me to abandon the second half of the proposition “you [my son] must do the right thing and do it for the right reason.” A more pragmatic attitude toward motivation prevails on the home front these days.

I do enthusiastically agree with Richard Ashcroft’s observation that “in the health field that people aren’t always rational in their decision-making.” In fact, if I ever ascend to the role of Universal Emperor Of Healthcare, my first decree shall be to require all healthcare theorists to write that line 1,000 times on the chalkboard. Today, however, I will only add that there are few, if any, fields of personal functioning (e.g., caring for ones health, managing money, finding a career, falling in love, … ) in which decision-making is rational.

I find almost no discussion of the impact the lottery aspect of the incentive might have on the patient-doctor relationship. Is there, for example, any risk that the patient who forgot to take his pill for the first time last night, might, on receiving word that he would have won last night’s jackpot had he been compliant, be miffed at the doctor, who will inevitably be seen as representing the incentive system? Or if there is a snafu,6 are the folks whose legitimate winnings dissipate in a computer error going to blame the clinician? Who will be responsible for explaining this to the patient, re-establishing a working relationship, taking the time to fix the errors, etc?7

As long as incentives are being passed out to patients, how about providing parallel incentives to the responsible clinicians and any family or friends who take the role of care provider on an everyday basis so that all those involved in treatment are headed toward the same goal? Gee, what’s the word for that? Oh yeah, that would align the stakeholders.

In any case, by using the electronic monitoring device described, the researchers are actually testing if chances to win a daily low-stakes lottery effectively promotes the pressing of a “Yes, I took my medicine” button among coumadin patients. My hunch is that it will.



I will also repeat the recommendation I made in a previous post

[The] British Medical Journal includes a concise debate between two experts on this issue. While the point each makes are predictable and I suspect few readers will be swayed from their convictions held prior to perusing the article, the opposing perspectives, which are stated clearly and thoughtfully, are useful in considering the ethics and clinical pragmatics of this methodology.
Rather than rehearse the points of these two arguments, I instead suggest that viewers read the original debate by clicking on the link that follows to download the two-page PDF of the paired pro and con articles, provided by the BMJ without charge: ~Is it acceptable for people to be paid to adhere to medication?~


Footnotes


  1. Consider the Medication Blister Pack Lottery Ticket AlignMap’s contribution to pharmaceutical packaging [back]
  2. The Courant story, the primary source of this information for most of the blogged and printed reports, is no longer available via live link. I accessed it through the Google cache at Courant Page 1 and Courant Page 2. [back]
  3. Misty Harris , Bribe Me, Doc, Canwest News Service. July 01, 2008 [back]
  4. It should be noted that those involved in the Aetna funded University of Pennsylvania study also recognize the ethical issues involved. Their stance holds that if the incentives prove successful in enhancing compliance, the moral and ethical points should be debated after the study is complete. [back]
  5. Some of the argument I make in this paragraph may be implicitly included under “public health” references made in some articles. [back]
  6. Oh my, I just flashed on the concept of the healthcare system as I know it taking on the management of a lottery system. What could possibly go wrong? [back]
  7. For what it’s worth, classic contingency management, a behavioral system with much supportive evidence, would provide each patient with $X in his account on day one and remove a fraction of that every day the patient was noncompliant. Regardless of how effective the scheme might prove in improving compliance, I cannot imagine approaching, say, my borderline patients, at every session to announce that their compliance last week had cost them $29. It would not be a pretty sight. [back]



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Calvin and Hobbes On Life and Patient Compliance

07-29-2008 | Categories:


Calvin: Let’s say that life is this square of the sidewalk. We are born at this crack and we die at that crack. Now we find ourselves somewhere inside the square and in the process of walking outside of it. Suddenly, we realize our time in here is fleeting. Is our quick experience here pointless? Does anything we say or do in here really matter? Have we done anything important? Have we been happy? Have we made the most of these precious few footsteps?


From Calvin To Compliance

Calvin’s use of the sidewalk as a metaphor to explore the meaning of life triggers Donald B Ardell, in Calvin, Deep Questions And Promoting Exercise, to apply the same questions to the value of health education:

Worksite wellness professionals and other coaches and mentors should raise this kind of question, in their own fashion, now and again. Like Calvin, everyone wonders if anything we say or do really matters, if we have done anything important if, in short, we have made a difference? I suspect most worksite wellness promoters and other health educators of varied kinds have a hard time convincing themselves they have. I’m not sure about this, either.

Happily, there is some reason for cautious optimism. The post continues,

A few years ago, a study indicated that what we say does matter, what we’ve done is important and what we do does make a difference! It seems that as little as three hours of counseling over a two-year period can make an impact, if not on meaning of life matters that Calvin raised, at least on adult physical fitness. The two-year research project compared three types of education and counseling, all varying in intensity. Sponsored by the National Heart, Lung, and Blood Institute (NHLBI) of the National Institutes of Health, the findings suggested that all manner of counseling seems to work equally well in for increasing the amount of physical activity. A special focus of the research findings was targeted to medical doctors, who were urged to engage in such counseling with patients. A summary of the study appeared in the August 8, 2001 edition of the Journal of the American Medical Association. “The study shows that doctors and their medical staff can help their patients, especially women, increase their physical fitness and that such an effort doesn’t take much time,” said NHLBI Director Dr. Claude Lenfant.


Commentary

I chose to post on this issue because (1) I’ve long been a big fan of Calvin & Hobbes so I jumped on the first semi-legit rationale to feature them on this blog, and (2) Donald Ardell makes an important point that isn’t often emphasized on this site.

Although I am a dedicated proponent of a tailored approach to improving compliance (i.e., selecting the most efficacious compliance-enhancing interventions for a given patient or patient group) and, indeed, promote that stance in a commercial venture,1 there is substantial evidence, including the study Mr. Ardell references, that brief, non-specific counseling from a healthcare or wellness provider to exercise, to follow a healthy diet, to quit smoking, … can be effective for at least a portion of the population.2 Given the small amount of time and the relative ease of offering such advice, there is little excuse not to do so and, as Calvin and Mr. Ardell would point out, profound gratification in providing this service to our clients.

For the record, Calvin and Hobbes do offer another approach to motivating others.




Footnotes


  1. See EnrichMap and Emap Profile Now Online and the EnrichMap web site. [back]
  2. See, for example, How Physicians Can Help Their Patients Quit Smoking by Prochazka and Boyko, West J Med. 1988 August; 149(2): 188–194 [back]



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A Cognitive Therapy Approach To Weight Loss - And Patient Compliance

07-25-2008 | Categories:

A Cognitive Therapy Approach to Weight Loss and Maintenance: An Expert Interview With Judith S. Beck, PhD Judith S. Beck, PhD, Medscape Psychiatry & Mental Health. Posted 04/23/2007

Do Cognitive Therapy Concepts For Losing Weight Apply To Improving Compliance?

I’m convinced this Medscape interview with Judy Beck on a cognitive therapy approach to weight loss has straightforward implications for optimizing patient compliance. Rather than argue the case, however, I encourage you to check it out for yourselves. To facilitate this process, I’ve excerpted some of the portions of the interview that are pertinent to treatment adherence. I suggest reading through the selections once for a sense of Dr. Beck’s notions regarding cognitive therapy and weight reduction and then re-reading the same material, mentally transforming the goal from weight loss to patient compliance. I think you’ll find the exercise simple and enlightening.

Medscape: Do people become demoralized when they find out that dieting isn’t as easy as they had thought?
Dr. Beck: Yes. That’s why it’s important to lay the groundwork with dieters first. In fact, I suggest that people spend a couple weeks learning certain skills before they even start. One skill is to compose and read every day a list of every advantage they can think of for losing weight. They’ll need to read this list for a very long time, so when they face temptation, these advantages will be firmly in mind. And they need to prepare in advance what to say to themselves when dieting gets harder, when they feel discouraged, when the scale hasn’t gone down, when they stray from their diet, and when they start to feel the injustice of food restriction.

Medscape: What role does distorted thinking play in unsuccessful efforts to lose weight?
Dr. Beck: Dieters who fail to lose weight or fail to maintain their weight loss think differently from those who are able to lose weight and keep it off long term. They have a lot of all-or-nothing thinking:

* Being full (often overly full) is good; hunger is bad;

* They’re good if they follow their diets, but bad if they make 1 mistake;

* Their eating week was either good (relatively easy) or bad (even if they only struggled for several minutes on several days);

* Food is either good or bad even though we recommend that dieters plan in advance to modify their diets so they can eat small portions of whatever food they want as often as once a day; and

* Dieters who fail to lose weight also view themselves as either in control (100% perfect) or out of control. They often think that 1 mistake should give them license to eat whatever they want for the rest of the day and delay starting fresh until the next day. They also believe that people of ‘normal’ weight rarely restrict their eating and rarely get hungry. They think that once they lose weight, they should be able to return to their old way of eating.

Medscape: How do you get people to recognize these kinds of ideas and what do you suggest they do about them?
Dr. Beck: We use standard cognitive therapy techniques, teaching them to ask themselves what’s going through their minds when they feel hunger and craving, when they are disgruntled about not eating, when they are tempted to eat something they haven’t planned. Then they read ‘response cards’; index cards that contain compelling answers to their thoughts. They read these cards at least once a day, usually in the morning; then pull them out again on an as-needed basis, sometimes several times a day toward the beginning of their diet.

Medscape: Can you give an example of a response card?
Dr. Beck: We make them up idiosyncratically with dieters. Some common ideas are: Even though I really want to eat now, I haven’t planned to. If I eat, I’ll strengthen my ‘giving-in’ habit, which means in the future I’m more likely to give in. If I don’t eat, I’ll strengthen my ‘resistance’ habit, which makes it more likely that in the future I’ll be able to resist. I can tolerate not eating now. I’ll be very glad in a few minutes when the desire goes away. I shouldn’t give myself a choice about this. After all, I’d rather be thinner. I can’t eat whatever I want AND also be thinner. I have to make a choice. Every time matters.

Medscape: What about emotional eating?
Dr. Beck: Dieters give themselves permission to stray from their diet for any number of reasons. They’re upset, happy, tired, stressed, celebrating, traveling, busy, at a party…the list is endless. They think, ‘It’s okay to eat because…. everyone else is; it’s only a small piece; no one is watching; the food is free; I rarely get a chance to eat this kind of food.’ They need to learn the same skills to avoid straying from their plan, no matter what the reason. They have to grasp the fact that they can either eat what they want, when they want, for whatever reason they want (including being upset) — or they can be thinner. But it’s impossible to have it both ways.

Medscape: What do you suggest people do when they’re tempted by food that they’re not supposed to eat?
Dr. Beck: As I keep saying, they have to prepare in advance for these times. They need to continually remind themselves (often by reading response cards) of the reasons to lose weight, that they can tolerate the discomfort of not eating (after all, they’ve tolerated much worse discomfort in their lives), that they’ll be happy in a few minutes when the desire to eat passes that they didn’t eat and they’ll be very unhappy in a few minutes if they give in to temptation. They also need a list of things they can do when they feel tempted — such as reading a diet book, surfing the Web for diet-related sites, taking a walk, calling a friend, brushing their teeth, writing emails, and so forth. We help dieters create a list of about 20 activities or so and urge them to try 5 of them each time they’re tempted.

Medscape: You mentioned that dieters need someone to be accountable to.
Dr. Beck: Yes, we encourage everyone to find a ‘diet coach’: a friend, family member, coworker, neighbor, or maybe someone else who is trying to lose weight. Diet coaches don’t necessarily need to know much about dieting. But they do need to be highly supportive and encouraging. They also need to be willing to hunt down the dieter who has failed to keep his or her regularly scheduled weekly appointment (by telephone or email, or in person), reporting on how his/her weight has changed that week. Dieters don’t need to reveal their weight; only their change in weight. In addition, diet coaches need to be good problem solvers.

Medscape: What kinds of problems arise that dieters need help with?
Dr. Beck: Common problems include practical ones, such as not enough time to schedule in dieting and exercise activities, and psychological ones, such as demoralization and discouragement. Some dieters need encouragement (and sometimes a little assertiveness coaching) to state their needs to family and coworkers. It’s surprising how many dieters are reluctant to turn down food that others offer or to ask that others bring only a single serving of overly tempting foods into the home, at least at the beginning. Ultimately, we want to build up dieters’ control so that they can keep any kind of food in the house and eat only small, planned-in-advance amounts.




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